Who is responsible for your data?
Frances Andrews, trading as Fit Coach Fran and operating Strong For Life and The Ground, is the data controller for personal information collected through this website and coaching enquiries.
Contact: fitcoachfran@gmail.com
Location: London, United Kingdom
What information is collected?
Depending on how you contact or work with me, this may include:
- Your name, email address, location and optional social media handle.
- Your coaching interests, goals, training history, availability and preferred start date.
- Information you choose to share about health, injury, pregnancy or postpartum status, disability, neurodivergence or eating-disorder history.
- Messages, call notes and other information needed to respond to your enquiry or provide coaching.
- Limited technical information needed to operate and protect the website.
Please do not include information that is not relevant to your enquiry.
Why is it used?
- To review and respond to your enquiry.
- To recommend an appropriate coaching route and take steps before entering a coaching agreement.
- To provide and administer coaching if you become a client.
- To keep appropriate business, safeguarding and financial records.
- To maintain the security and effective operation of the website and services.
The lawful bases used are taking steps at your request before a contract, performing a contract, complying with legal obligations and legitimate interests in running a safe and effective coaching business. Where you choose to provide health or other special category information, it is processed on the basis of your explicit consent for the stated coaching-enquiry purpose. You can withdraw that consent at any time by emailing me, although this does not make earlier lawful processing invalid.
Your enquiry details are not added to general marketing emails unless you separately opt in. There is no solely automated decision-making.
Who receives your information?
Information is only shared where necessary with trusted service providers that support the website and business, such as Typeform for enquiry forms, website hosting, email, scheduling, coaching, payment and professional advisory providers. They may only use the information for the relevant service or as required by law. Your personal information is not sold.
Some providers may process information outside the United Kingdom. Where this happens, recognised safeguards such as adequacy regulations or approved contractual protections are used where required.
How long is it kept?
- Unsuccessful or incomplete coaching enquiries: normally up to 12 months.
- Client service and contractual records: for the coaching relationship and then only as long as needed for legal, safety or dispute purposes.
- Financial and tax records: normally six years after the relevant financial year.
- Marketing preferences: until you unsubscribe or withdraw consent.
Information may be kept for longer when required by law or for an active legal claim.
Cookies and embedded services
This website does not currently use advertising or analytics cookies. It embeds a Typeform enquiry form, which may use necessary cookies and offers its own cookie choices for any optional tracking. You can also open the form directly if you prefer.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to the use of your information, and to receive certain information in a portable format. Where processing relies on consent, you can withdraw it at any time.
To make a request, email fitcoachfran@gmail.com. You can also complain to the UK Information Commissioner's Office at ico.org.uk.
Ready to enquire?
You can review the coaching routes first, or continue to the secure application form.